Kaazhagam is an official brand of Royal Textiles, specialising in premium handwoven sarees. Our collection includes Kanjivaram sarees, Banarasi sarees, digital-print sarees, and designer occasion sarees — all sourced directly from master weavers and crafted with the finest yarns. Every piece is authentic and comes with a product barcode for traceability.

Browse our collection, select the saree you love, and click Add to Cart. When you are ready, go to the cart, review your items, enter your delivery address, and complete payment online via Razorpay. You will receive an order confirmation on the registered email address once the order is placed.

Orders are typically dispatched within 1–2 business days. Delivery timelines depend on your location: Tamil Nadu – 2 to 4 business days; Rest of India – 4 to 7 business days. Remote areas may take a few extra days. Once your order is shipped, you will receive the courier name and tracking number in your order details.

Once your order is shipped, log in to your account and go to My Orders. Open the order details to find the courier name and tracking number. You can use the tracking number on the respective courier's website to follow your shipment in real time.

As our collections are carefully curated and inspected before dispatch, we do not offer returns or refunds for change of mind, incorrect selection, or colour preference. An exchange will be considered only if you receive a damaged or incorrect product. Requests must be submitted through your account within 7 days of delivery, with two clear photographs of the item, and the saree must be unused, unwashed, and in its original condition with all tags and packaging intact. Please see our Returns & Exchange Policy for full details.

If you receive a damaged, defective, or incorrect item, please submit an Exchange Request through your account within 7 days of delivery, along with two clear photographs of the product, packaging, and any visible damage. After our team reviews and approves your request, please courier the saree to the return address provided in the request — the courier charges are payable by the receiver (Royal Textiles), not the customer.

Once we receive and inspect the returned saree, we will dispatch a replacement of the same model within 4–5 business days, subject to stock availability. If the replacement is out of stock, the product amount (excluding shipping charges) will instead be refunded to your original payment method within 3–4 business days. Refunds are limited to the product value only; shipping and delivery charges are not refunded.

Orders can be cancelled only before they are dispatched, by contacting our customer support team. Once an order has been dispatched, cancellations cannot be accepted, and customised or specially ordered products cannot be cancelled once production has begun. If Kaazhagam cancels an order due to unavailability, payment issues, or unforeseen circumstances, any amount already paid will be refunded to the original payment method.

Absolutely. All online payments are securely processed through Razorpay, one of India's most trusted payment gateways. We support UPI, credit/debit cards, and net banking. Kaazhagam does not store any card or banking details on our servers.

Sarees require gentle care to retain their lustre. We recommend dry cleaning for the first few washes. If hand washing, use cold water with a mild fabric-friendly detergent — never rub or wring the fabric. Store your saree wrapped in a soft cotton cloth, away from direct sunlight and moisture.

Yes. Every saree sold on Kaazhagam is crafted from premium-grade fabric by skilled weavers in Tamil Nadu and other traditional weaving clusters. Each product carries a unique barcode for authenticity and traceability.

Yes, we take bulk orders for weddings, corporate gifting, and special events. For customised colours, designs, or blouse pieces, please contact us at support@kaazhagam.com or call +91 63808 03301. Our team will guide you through available options and lead times.