1. Introduction

Welcome to Kaazhagam, an official brand of Royal Textiles. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information when you visit kaazhagam.com or use our mobile application.

2. Information We Collect

When you register, browse, or place an order on Kaazhagam, we may collect the following information:

• Personal details: Full name, email address, mobile number, and delivery address.
• Order information: Products purchased, order value, and payment method.
• Device & usage data: IP address, browser type, operating system, pages visited, and referring URLs — collected automatically via cookies and analytics tools.
• Payment data: Online payments are processed entirely by Razorpay. Kaazhagam does not store your card number, UPI ID, or banking credentials on our servers.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including coordinating with courier partners for delivery.
• Send you order confirmations, shipping updates, and delivery notifications.
• Respond to your queries, complaints, and return/exchange requests.
• Improve our website experience, product catalogue, and customer service.
• Send you promotional offers and new arrivals (only if you opt in; you may unsubscribe at any time).
• Comply with applicable legal and regulatory obligations.

4. Cookies

Kaazhagam uses cookies to enhance your browsing experience. Cookies help us remember your cart items, maintain your login session, and understand how visitors interact with our website. You can disable cookies through your browser settings; however, some features of the site may not function correctly without them.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We share your data only in the following limited circumstances:

• Courier & logistics partners: Your name and delivery address are shared with our courier partners solely for the purpose of delivering your order.
• Payment gateway: Transaction details are shared with Razorpay to process your payment securely.
• Legal requirements: We may disclose information when required by law or in response to valid legal processes.

6. Data Security

We implement industry-standard security measures — including HTTPS encryption, secure servers, and access controls — to protect your personal information from unauthorised access, disclosure, or misuse. While we take all reasonable precautions, no data transmission over the internet is 100% secure. Please use a strong, unique password for your Kaazhagam account.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information held by us. You may also withdraw your consent for marketing communications at any time. To exercise any of these rights, please contact us at support@kaazhagam.com or call +91 63808 03301.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you via email or a prominent notice on our website. Continued use of Kaazhagam after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:
Kaazhagam – Royal Textiles
Tamil Nadu, India
Email: support@kaazhagam.com
Phone: +91 63808 03301 / +91 90258 09170 / +91 93611 06353