1. Exchange & Refund Policy

At Kaazhagam, every product is carefully inspected before dispatch to ensure the highest standards of quality. As our collections are thoughtfully curated and handled with great care, we do not offer returns or refunds for reasons such as change of mind, incorrect selection, colour preference, or personal preference.

2. Exchange Eligibility

An exchange will be considered only if:

• You receive a damaged product, or
• You receive an incorrect product different from what you ordered.

Due to the delicate nature of our handcrafted and customised products, returns for reasons such as change of mind, colour preference, or incorrect selection may not be accepted. No exchanges or refunds will be accepted under any other circumstances.

3. How to Request an Exchange

• Customers are required to submit an Exchange Request through their account within 7 days from the date of delivery. Requests submitted after this period may not be considered for exchange.
• Upload two clear photographs clearly showing the product, packaging, and any visible damage or issue.
• Our team will carefully review and verify your request.
• After your exchange request is approved, please send the saree to our provided address. The return address and further instructions will be made available in your Exchange Request.
• Kindly pack the saree securely. Products must be unused, unwashed, and returned in their original condition, along with all tags, accessories, and original packaging.
• The parcel must be sent with the courier charges payable by the receiver (Royal Textiles), as instructed in the approved exchange request.

4. Inspection & Replacement

Once we receive the returned product, our Quality Inspection Team will carefully inspect and verify it. If the product matches the approved exchange request and passes our inspection, a replacement of the same saree model will be dispatched within 4–5 business days, subject to stock availability.

5. Refund (When Replacement Is Out of Stock)

If the approved replacement saree is out of stock, the product amount (excluding shipping charges) will be refunded to the original payment method within 3–4 business days.

Refunds will be limited to the product value only. Shipping, courier, handling, and delivery charges paid during the original purchase will not be refunded under any circumstances.

6. Products Not Eligible for Exchange

Products that are used, washed, altered, or damaged after delivery are not eligible for exchange.

7. Cancellation Policy

We understand that plans may change, and we strive to make the cancellation process simple and transparent.

• Orders may be cancelled only before they are dispatched by contacting our customer support team.
• Once an order has been dispatched, cancellations cannot be accepted.
• Customised, tailored, or specially ordered products cannot be cancelled once production has begun.
• Kaazhagam reserves the right to cancel any order due to product unavailability, payment issues, or unforeseen circumstances. In such cases, if payment has already been received, it will be refunded to the original payment method.

We recommend reviewing your order carefully before confirming your purchase. If you need any assistance, our customer support team is always happy to help.

8. Need Help?

To request an exchange or for any assistance, please contact our customer support team:
Email: support@kaazhagam.com
Phone: +91 63808 03301 / +91 90258 09170 / +91 93611 06353
Business hours: Monday – Sunday, 9:00 AM – 8:00 PM (IST)