1. Shipping Policy

At Kaazhagam, we are committed to delivering your orders safely and on time.

• We offer shipping across India and worldwide.
• Orders are processed within 1–3 business days after confirmation.
• Delivery times vary depending on your location and the selected shipping method.
• Every order is securely packaged to ensure it reaches you in perfect condition.
• Once your order is dispatched, you will receive a tracking number to monitor its journey.
• From dispatch to delivery, your order remains our responsibility, and we strive to ensure it reaches your hands safely and on time.
• You may choose your preferred shipping partner, including India Post or trusted professional courier services (subject to availability). Your order will be dispatched through the courier option you select.

2. Track Your Order

Stay informed about your order every step of the way.

• Once your order is dispatched, you will receive a tracking number via Email or SMS.
• Use the tracking number to monitor your shipment through your selected courier partner.
• If you experience any issues while tracking your order, our customer support team will be happy to assist you.
• Please use only the official tracking website of your selected courier partner to monitor your shipment. Kaazhagam will not be responsible for any fraud, loss, or misinformation resulting from the use of unauthorised or third-party tracking websites.

3. Need Help?

If you have not received your tracking details or require assistance, please contact us through our Customer Support team during business hours (Monday – Sunday, 9:00 AM – 8:00 PM IST):
Email: support@kaazhagam.com
Phone: +91 63808 03301 / +91 90258 09170 / +91 93611 06353